Transaction Details

What details can I see about a transaction?

Below is a breakdown of what you see in the app when you open up the details of a transaction. But first, here are some quick links in case you need them:

• Looking to dispute this transaction? More detail here.
• Don’t see your refund or have questions about how refunds work? Learn more about refunds here

Purchase details

At the top of the transaction detail screen you’ll always see a block similar to one of the examples you see here. It provides general details about the original purchase you made, including:

• the full purchase amount charged
• the date and time of the purchase
• the date of the time the charge cleared or whether the charge is still pending to be cleared
• What does it mean if my transaction is shown as pending?

Refund details

When a refund as been applied to your purchase, you’ll see this section with the full details of your refund: the total amount refunded and when.

You may also see a message that explains how we’ve applied your refund and what’s left to pay (if anything) or if we owe you money back and how much.

Have more questions about refunds? Take a look at our FAQs about Refunds

Payment Plan details

If you still need to pay for some or all of your purchase, you’ll see Payment Plan details. From this block, you also have access to choose a payment plan if you haven’t yet or to change your previously selected plan. Here you’ll see:

1. how many payments of how much you’re expected to pay on the selected payment plan
2. when you’ll start and finish paying on this plan
3. the total interest that has already been included in your payment amounts (in point 1) *you’ll only see this line if you have selected an interest-bearing plan

Have more questions about payment plans? Take a look at our FAQs about instalments

• I have a problem with the interest charged on my instalment plan. What do I do?
• Why am I being charged interest on a 3-month plan?

Payment Status details

Lastly you’ll always have a breakdown of your payment status for each purchase you’ve made so you know exactly how much you have already paid (in principal and interest, if applicable) as well as exactly how much you have left to pay (calculated based on your current payment plan).

When any refunds are applied to the purchase, you’ll see a line added to this calculation to take into account the refund. Depending on how much you had left to pay, this may leave your balance at 0 or in a negative amount that will be credited back to you. In these cases, you’ll see that the purchase has been Paid with refund, and any ongoing payment plan will be paid off.

Have more questions about making payments or how your bill is calculated? Take a look at our FAQs about billing and payments

• How do you calculate my bill?