What should I do if I am experiencing financial difficulty?

Talk to us

We understand there can be unforeseen changes in life that can seriously impact your ability to pay. If you are experiencing a change in circumstances causing you to fall into financial difficulty, speak to us by emailing us at [e-mail] or calling 0808 175 1557. 

If you would rather send us a text message, please use [phone].

We have a number of solutions we can tailor to your unique situation, and the first step is to contact us directly.

Talk to specialist, independent organisations

You can also seek free, impartial and confidential debt advice from an independent organisation, which can provide confidential and impartial advice on managing your finances.

Please see below details of agencies who offer free and impartial debt advice:

• StepChange
  Free Debt Helpline & Online Advice. Contact StepChange
  0800 138 111
  
  
• PayPlan
  PayPlan | Free Debt Advice and Free Debt Management. IVAs & DMPs
  0800 280 2816