Why is my balance/available credit not showing or showing a red X in the app?

This can just be down to the app not being up-to-date on your device. The best thing here would either be to check for an update on your Android/IOS app store, or delete/reinstall the app as this will automatically update the app itself.

If the issue persists, please do contact our customer service team and provide a screenshot of the issue itself so we can look into it for you.