Disputes, frauds and staying safe online

Identity theft

• I think I'm a victim of fraud, what do I do?
• How do I report fraud?
• What can I do if I’m a victim of credit card fraud?

Scams

• How do I stay safe from a Romance/Sweetheart scam?

Visa Protection

• The EU’s Second Payment Services Directive (PSD2) will mandate Strong Customer Authentication (SCA) before initiation of the payment. Is this service compliant with PSD2?
• I see the Visa logo when I’m going through the extra check. What’s this about?
• If I do encounter this extra verification step, what will the extra check be?
• What happens when I finish shopping?
• Can I use both credit and debit cards?
• Can I still use my Tymit card at online merchants that are not participating in this program?

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Disputes

• I need to raise a chargeback on a unsatisfied service, what can I do?
• I already cancelled this subscription. Why am I still being charged?
• I don’t recognise this Amazon transaction. What should I do?