Clare

If you delete or reinstall the app, or any other time you clear cached data from your device, this will generate a new unique device ID when you next log in. This is because the previous data has b...

Change your passcode immediately Monitor your account for any activity you don’t recognise Contact our support team at support@tymit.com - we’ll conduct a review of your account.

Log in as soon as you can from another device Deactivate the lost device from your settings page. This will prevent any unauthorised access from the lost device. If you can’t use another device, ...

We’re updating our security measures which may require you to verify your device, even if you’ve used it before. Don’t worry, this is a quick and easy process. If you have any concerns or get stuck...

There are ways the Tymit app can help you budget your future finances and reduce your future payments. You can use our 'replan' feature to reduce future bills - see here. You can use the 'simulato...

You will still have access to your app for a period of time whilst we finalise any remaining actions on our end. The process can take up 10 days days to officially close so you may be able to acces...

Our aim is to close your account within 48-hrs of your request, but in some cases, up to 10 days. Just so you know 💡  This could take a little longer if additional action is needed on the account.

Once your account is closed, it will be showing as closed on credit reference agency reports within 8 -12 weeks.

We add up all your transactions for the month that has just passed and calculate what you owe on your next bill based on your choice of instalment plans.  

You have to pay all of your end-of-month between the 7th-9th of every month.   Remember, your end-of-month bill is not the same as your outstanding balance.   Your end-of-month bill is every transa...