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Activity overview

Latest activity by Richard
  • Richard created an article,

    How do I pay my full balance, but keep my account open?

    We understand that you may wish to clear your balance early, but want to keep your account open. No problem at all! What you'll need to do is head into the app, select any transaction you have in a...

  • Richard created an article,

    I need to raise a chargeback on a unsatisfied service, what can I do?

    We really don’t like when our customers are met with these situations, but we're here to help you through it! If you find the the service was not to your standard or the merchant is not reaching ou...

  • Richard created an article,

    I don’t recognise this Amazon transaction. What should I do?

    The most common reason that you receive an unrecognised charge from Amazon is that your subscription to Amazon Prime has auto-renewed, or you have been signed up after a free trial. Normally, Amazo...

  • Richard created an article,

    I already cancelled this subscription. Why am I still being charged?

    If you’ve been charged for a  subscription or recurring payment that you’ve already cancelled, your first point of call and usually the fastest way to a resolution is to contact the merchant direct...

  • Richard created an article,

    How do I stay safe from a Romance/Sweetheart scam?

    Only accept friend requests from people you know and trust. Avoid sending money to someone you have never met in person Research the person you are talking to as profile photos may not be genui...

  • Richard created an article,

    What can I do if I’m a victim of credit card fraud?

    Even with all these safety measures in place, it's best to be mindful of credit card fraud. If your card is lost or stolen, contact your credit card issuer right away so it can cancel your card and...

  • Richard created an article,

    How do I report fraud?

    If you notice something suspicious, or think you may have been the victim of fraud, get in touch with our customer service team as soon as you can. Also, please do lock your card in the app as soon...

  • Richard created an article,

    Does my Tymit card have an account number and sort code?

    As your Tymit card is a credit card, you do not have an account number and sort code.  Instead you’ll have a 16 digit PAN (usually referred to as the long number!) on the of your card to make trans...

  • Richard created an article,

    Where can I view my PIN?

    You can retrieve your PIN by heading to the app and selecting the card screen. The card screen is the second from left icon on the bottom screen menu. Once there, please select 'view' and it will a...

  • Richard created an article,

    How do I reset/change my PIN?

    Changing your PIN is really simple: Head to the app and select the card screen (second-from-left icon on the app) Select 'PIN Code', then 'Change PIN' Enter your app passcode or biometric dat...