Richard

We understand that you may wish to clear your balance early, but want to keep your account open. No problem at all! What you'll need to do is head into the app, select any transaction you have in a...

We understand this can be a frustrating experience, however, we have some fixes which should help with that. The best thing to do first is to delete and reinstall the app as this will give you th...

This can just be down to the app not being up-to-date on your device. The best thing here would either be to check for an update on your Android/IOS app store, or delete/reinstall the app as this w...

No need to worry here! Have you tried to insert your phone number all attached without any space between characters, before or after, without 0 perhaps? This can cause issues sometimes.  Just so yo...

Does it give you the api.tymit.io error when you click on the 'Reset Passcode' button on the email?  When resetting your passcode, you'd need to: Open the email using the device where the Tymit a...

If you already have an account with Tymit, you've tried logging into your app but have been asked to verify your phone number, you may have accidentally signed up for a new account. To fix this iss...

Yes, you can do this by getting in touch with our Customer Support Team and letting them know how much you’d like it reduced to. Email us at support@tymit.com letting us know what limit you would l...

This may be because we report your credit limit 1 month in lieu. Meaning that your current balance won’t be reported until the following month, usually around the middle of the month (15th). Don't ...

Your credit file should be reported within 8 weeks of opening an account with us. If this time has exceeded, please do get in touch with the credit reference agencies directly to check if all infor...

This is totally dependent on the merchant’s refund policy. Usually, you should receive your refund within 28 days of it being issued by the merchant. For airline services, refunds can take up to 1 ...