Why has by direct debit failed?

This usually happens when there aren't enough funds on the account at the time we request the bill amount from your bank.

The best thing to do from there would be to make a bank transfer instead. Remember to use your unique payment reference!

If you are struggling with any of your repayments, it's important that you talk to our in-house experts who can advise on the best course of action to get your account back on track. Email us at [e-mail] and check out these FAQs for further guidance.