At Tymit, we take your concerns and feedback seriously.
If you feel that you need to raise a complaint with us, we're here for you and have several channels that you can get in touch via to let us know.
- App - If you are a customer, you can send us a message through your Tymit app.
- Email - Email us at complaints@tymit.com or at support@tymit.com
-
Post - If you’d prefer, you can put your complaint in writing and send it to us at:
Tymit Customer Advocacy Team
5 Merchant Square,
London,
W2 1DP - Website - You can select the support widget from any of our FAQ pages
What happens next?
We aspire to resolve your complaint within 3 business days. If we are unable to resolve your complaint in this time, we'll notify you with an official acknowledgement which will outline the timescales that we anticipate resolving your issue in.
If you are unhappy with our final response, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of our final response. You can find the contact details of the Financial Ombudsman Service below:
Financial Ombudsman Service
Exchange Tower,
London,
E14 9SR
They can be reached by phone at 0800 023 4567 or 0300 123 9123. Or, you can visit their website.
You can also see an online version of their consumer leaflet.
Don't want to complain but want to give us feedback?
Please share your thoughts via the app and we'll ensure this information is passed on to the relevant team.
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