Why am I getting an error when resetting my passcode?

Does it give you the api.tymit.io error when you click on the 'Reset Passcode' button on the email?

 When resetting your passcode, you'd need to:

1. Open the email using the device where the Tymit app is installed

2. When you press the 'Reset Passcode' button, you need to choose to open it via the Tymit app instead of the browser

Usually, you're getting the error because you chose to open it via the browser. If you still have trouble, drop us an email at [e-mail] and we'll be right with you!